Privacy policy

Privacy Policy

Last updated: September 22, 2025

HGN Labs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). HGN Labs is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details including your name, address, phone number, and email address.

  • Financial information including credit card, debit card, and payment details.

  • Account information including username, password, and preferences.

  • Transaction information such as items viewed, added to cart, purchased, returned, or exchanged.

  • Communications with us such as customer service inquiries.

  • Device information including browser, IP address, and identifiers.

  • Usage information including how and when you interact with the Services.

We collect this information directly from you, automatically through cookies and similar technologies (including the Meta Pixel), from Shopify, and from partners or service providers.

How We Use Your Personal Information

We may use your information to:

  • Provide and improve the Services, including processing orders, payments, shipping, returns, and creating a personalized shopping experience.

  • Marketing and Advertising, including showing ads on this site and on third-party platforms such as Meta, using cookies and Meta Pixel tracking.

  • Security and Fraud Prevention, including verifying your account and preventing fraudulent activity.

  • Communicating with you, including customer support and service updates.

  • Legal Reasons, including compliance with applicable laws and regulations.

Cookies and Tracking

We and our partners, including Shopify and Meta, use cookies, Meta Pixel, and similar technologies to personalize your experience, perform analytics, and show you ads. You can manage your cookie choices at any time by clicking the “Manage preferences” link in our cookie banner.

How We Share Your Information

We may share your information:

  • With Shopify, which powers this store.

  • With service providers such as payment processors, shipping carriers, and IT vendors.

  • With business and marketing partners such as Meta for advertising purposes.

  • As required by law or to protect our rights.

  • In connection with a business transaction such as a merger or acquisition.

We do not sell your personal information. In some jurisdictions, you may have the right to opt out of the “sharing” of your personal data for targeted advertising.

Your Rights

Depending on where you live, you may have rights to:

  • Access or request a copy of your personal data.

  • Request correction or deletion of your data.

  • Request transfer of your data (data portability).

  • Opt out of targeted advertising and data sharing.

How to exercise your rights:

  • Use the cookie preferences link in our cookie banner to adjust advertising settings.

  • Contact us at Contact@hgnlabs.com with the subject line “Privacy Request.”

  • California residents may also use our Do Not Sell/Share My Personal Information page.

SMS Marketing

By providing your phone number at checkout or subscribing, you consent to receive recurring SMS messages (promotions, reminders, updates) from HGN Labs. Message frequency varies. Reply STOP to opt out or HELP for help. Message and data rates may apply.

We do not share your SMS consent or phone number with third parties for their own marketing purposes.

Children’s Data

We do not knowingly collect personal information from children under 16.

Security and Retention

We use reasonable measures to protect your information. We retain data only as long as necessary to provide the Services or comply with applicable laws.

International Transfers

Your data may be transferred outside your country, including to the United States. Shopify uses recognized transfer mechanisms, such as Standard Contractual Clauses, to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest version.

Contact Us

If you have questions or requests about this Privacy Policy, you may contact us at:

Email: Contact@hgnlabs.com
Address: 1317 Edgewater Drive, Suite 3102, Orlando, FL, 32804, US

Do Not Sell or Share My Personal Information

HGN Labs respects your privacy choices. We do not sell your personal information. However, we may share limited data with partners (such as Meta) to deliver personalized ads.

If you are a California resident or live in a jurisdiction with similar privacy laws, you have the right to opt out of this type of sharing. To exercise this right, please contact us at Contact@hgnlabs.com with the subject line “Do Not Sell/Share My Personal Information”, or adjust your cookie settings using the Manage Preferences link in our site’s cookie banner.